Refund and exchange policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please can contact us at info@vibefoods.ca. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can, of course, contact us for any return question at info@vibefoods.ca
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges and refunds
We will notify you once we’ve received and inspected your return, and let you know if an exchange or refund is approved or not. If approved, you’ll be automatically refunded on your original payment method or new order sent out. We are committed to your entire satisfaction!